CCaaS Sales Specialist

The CCaaS Sales Specialist  is a “go to person” when it comes to experience and assistance regarding selling CcaaS (contact center as a service) and solutions. The goal is to create and execute monetization strategies and successfully bring and commercialize products on the regional markets which combines hands on work with customers and strategic approach.

Also, the CCaaS Sales Specialist is working on new opportunities for their region that are going to bring high value, identifies sales opportunities in changing environment, owns and drives sales deals and sales strategy in general. To be successful, the CCaaS Sales Specialist needs to define, develop, and align with HQ effective go to market strategy for its area of responsibility (UK, Germany, France, Spain, Italy or Sweden).

  • Be the go-to-person in the region (UK, Germany, France, Spain, Italy or Sweden)
  • Align with Regional sales team (Sales Leader, Account and Channel Managers) on the Go-To-Market
  • Leverage install base and target customers to introduce services
  • Identify and qualify business opportunities. 
  • Chase new opportunities and new logos
  • Elevate the existing partners and ecosystem to sell CCaaS
  • Hire and on-board new partners (i.e.: Consulting firms) expert and focus on cloud solutions and business transformation project
  • Evangelize to third part tech vendors and their ecosystems such as Salesforce, Microsoft, Service Now… 
  • Prepare formal proposals and present to decision makers within customer organizations
  • Manage all steps of the selling process
  • Coordinate complex decision-making to overcome objections to closure
  • Support the implementation process by maintaining customer contact, answering service billing questions and effecting a smooth and successful transition to account management and post-implementation
  • Provide accurate sales forecasts in Salesforce and reports to management in a timely and consistent manner
  • Cross-sell and up-sell based on understanding of customer business needs
  • Drive and manage successful sales / channel marketing campaigns and events
  • Support team and cross-functional projects as assigned
  • Good understanding and deep experience in CCaaS, CRM, Cloud industry
  • Experience working within a cloud / SaaS organization 
  • Demonstrated proficiency in all areas of the sales cycle, including prospecting, initial discovery, presentation, demonstration and closing
  • Familiarity with Microsoft business tools, and other communication tools
  • Excellent communication skills, including writing, speaking and listening. (English fluent required)
  • Understanding of the Regional market
  • Ability to engage with C-Level executives
  • Ability to: Overcome objections of prospective customers
  • Handle unsolicited prospect visits, calls and contacts and turn them into sales 
  • Create convincing proposals and documentation
  • Apply analytical skills to evaluate and interpret complex channel, partner, product and sales-related situations
  • Work cross-functionally to coordinate and integrate diverse teams and inputs into sales-focused strategy development
  • totally 5-10 years working experience, at least 5 years in sales or quota-carrying roles
  • at least 2 years experience in CCaaS solution selling
  • fluent English in spoken and written (german, french, spanish, italian or swedish)
  • familiar with Microsoft working tools and SFDC
  • good communication and interpersonal skills
  • channel/partner management

Travel required up to 40% of the time. Employees can work remotely.

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